Our services

From your first visit to the ongoing care of your stove, we are with you every step of the way.

Choosing a stove is a commitment for years to come. That is why we handle the entire journey ourselves : advice in the showroom, expert installation, annual servicing and after-sales support. One point of contact, from the first appointment to the last chimney sweep.

The Atelier Flamme showroom in Eymet with its stoves on display

A showroom to see, touch and compare

Every project starts in our Eymet showroom, where our stoves and inserts are displayed in realistic settings. We take the time to understand your home, your heating habits and your budget so we can steer you towards the appliance that really suits you — output, fuel, location. No pressure, and in English if you prefer: English spoken!

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Installation done properly

Flue creation or lining, connection, floor protection and finishing: our installations comply with current French standards (DTU 24.1 and 24.2) to guarantee your safety, the performance of the appliance and the validity of any public aid. We work across southern Dordogne and northern Lot-et-Garonne, in new builds and old properties alike — including period fireplaces.

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Installing an insert in an old stone fireplace
Annual servicing of a pellet stove by an Atelier Flamme technician

A well-maintained stove, peaceful winters

Annual servicing and chimney sweeping are compulsory in France — and above all essential for the safety, efficiency and lifespan of your appliance. We carry out a full service of your wood or pellet stove: cleaning, checking the combustion components, adjustments, and issuing the sweeping certificate required by your insurer.

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Local, responsive after-sales support

A breakdown, a part to replace, a setting that eludes you? Because we sell and install every appliance ourselves, we also handle repairs — with direct technical support from our five partner manufacturers. No call centre at the other end of the country: your contact is in Eymet, and knows your installation.

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After-sales call-out on an insert in a period living room

A project or a question?

Free quote, technical visit or simple advice: call us or drop by the showroom — we'll talk it over by the fire.

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